Medical Office Assistant - Advanced Practice

A medical office assistant performs a number of support functions for health practitioners in a range of settings, such as clinics, hospitals, and private practices. Vancouver Career College helps students secure the office, clinical and interpersonal skills necessary to keep an organization running smoothly and patients satisfied.
The Medical Office Assistant – Advanced Practice builds on basic MOA skill sets to give graduates more experience and knowledge in the areas of medical billing, transcription, keyboarding and medical terminology. As the healthcare field continues to evolve, medical office assistants must keep pace with new systems like electronic health records and BC’s Practice Support Program, an ongoing training program occurring in the healthcare community for general practitioners and their MOAs. The program at Vancouver Career College ensures that graduates of the Medical Office Assistant – Advanced Practice program have what it takes to impress future employers.

Job Opportunities

  • Medical Office Assistant (MOA)     
  • Medical Administrative Assistant     
  • Health Office Assistant     
  • Medical Transcriptionist     
  • Medical Supplies Clerical Assistant     
  • Healthcare Facilities Administrative Assistant     
  • Clinic Assistant
 “I chose Vancouver Career College because I knew that the  school could provide me with the knowledge I needed to fulfill my goals.  I liked everything about this program, especially all the instructors  that I had. Everything I learned at Vancouver Career College helped me  to be a more effective Medical Office Assistant. Practicum was very  important. It allowed me to get a background on what I would do at an  actual job.” - Clarissa V., Vancouver Career College Graduate  

Program Courses

Code Course description
MED210 Advanced Practice Patient Management
This course introduces students to new areas of practice management where the role of a medical office assistant is essential in assisting a general practitoner (GP).
MED390 Advanced Practice Term Projects
After completion of all other courses in this program, along with the two practicum-work experiences, students are provided time to attend a post-study conference (touchback session for the advanced practice practicum). Two additional projects are completed and presented: medical practice assessment, and office procedures manual – generalist and advanced practice sections – in an electronic format (hard copy optional).
CES4 Career & Employment Strategies
This course builds on the skills learned in the Student Success Strategies course. It provides information on how to use the communication skills learned in order to make a successful presentation to a prospective employer. Students also learn how to uncover the hidden job market and identify employment opportunities. Self-assessment during this course allows students to identify their personal skills that are transferable to the workplace and to describe these skills to a prospective employer. Students are videotaped during a mock interview and participate in the analysis of their performance in the “interview”.
MED360 Child and Youth Mental Health
This course addresses how family physician practices identify, assess, manage and treat children and adolescents with mental health disorders. Students will identify how practitioners improve collaboration and knowledge with patients, families, pediatricians, mental health services, psychiatrists, and non-government agencies.
MED320 Chronic Disease Management
In collaboration with specialists and community healthcare providers, the GP and medical office assistant contributes to the care of patients suffering with life-limiting and chronic illnesses. This course will prepare the student to utilize a chronic disease management (CDM) system, understand a system of shared care, and learn ways to help patients and their families in end of life care.
MAA160 Clinical Procedures
Students will learn techniques and procedures used to prepare and administer basic procedures and tests utilized in medical offices.
MED260 Clinical Procedures II
In this advanced course, students are building on what they have learned in Clinical Procedures I, with more knowledge in specialized areas.
MAA150 Electronic Health Records
Implementing electronic health records (EHRs) in Canada is a pan-Canadian initiative involving many stakeholders involved in the delivery of health care. Electronic health records (EHRs) are secure and private lifetime records that describe a person’s health history and care. They are made up of information from a variety of sources, including hospitals, clinics, doctors, pharmacies, and laboratories. This information is critical for treatment and is accessible to health care professionals. B.C. is participating in a ten year plan led by the Federal Government's Canada Health Infoway to create a safer and more efficient healthcare system by creating electronic health records (EHRs). In the course, students are introduced to work with simulated health records and learn the ins and outs of the system as they apply in a medical office. It provides a thorough understanding of EHR tasks and functional benefits that is continuously reinforced by actual EHR experiences. Students are updated with the latest EHR rules, regulations, and innovations, electronic orders and results, workflow examples, and billing codes.
MAA110 Health Care Communication and Interpersonal Skills
This course is specially designed for the new health care professional. In any business or interpersonal contact, an impression of a person forms in the first 10 to 15 seconds, so it is crucial to the success of that relationship. The importance of the ‘customer’, and of customer relations, to business success is examined in this course, including through case studies and role playing. Students learn relevant techniques in human behavior and how they may be applied to improve customer (patient) relations in the medical office. Learning basic communication skills, especially related to the medical field, will assist the student in dealing with all kinds of patients. Understanding cultural differences and appreciating diversity will add another dimension in how to deal with patients and provide safer health care delivery in the medical office.
MAA130 Medical Billing I
All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance scheme. Students will be introduced to the medical billing procedures in accordance with the BC Medical Services Plan (MSP) requirements and create medical billing data using the BC Medical Association Guide to Fees and ICD-9 Diagnostic Codes. WorkSafe BC, the Insurance Corporation of BC (ICBC), and medical legal billing requirements are also discussed. Students also learn to perform medical billing data entry and preparation of billing statements using the Regent Smart series application, as well as understanding the transmission and receipt of data from the BC MSP office in Victoria. In the second section of this course, students will create patient databases and complete medical office billing procedures using the current software. Students will become familiar with all aspects of billing, including MSP, ICBC, WorkSafe BC, personal, and medical legal billing. They will also learn to schedule appointments, generate day sheets, and transmit claims. Course time is also dedicated to tutorials to learn the MSP system.
MED230 Medical Billing II
New billing guidelines are introduced to meet the needs and demands on Full Service Family Practitioners throughout Canada. Newer models of primary care are leading family physicians to meet their ever- changing patient’s health care needs as as well as address their own financial and professional satisfaction.
MAA101 Medical Language I: Foundations
Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.
MAA102 Medical Language II: Body Systems
This second course of three parts on medical language focuses on the various body systems. Subjects include: the digestive system; additional suffixes and digestive system terminology; urinary system; male and female reproductive systems; nervous system; cardiovascular system; respiratory system; blood system; lymphatic and immune systems; musculoskeletal system; skin; sense organs; and endocrine system.
MAA103 Medical Language III: Special Topics
The third and final course on medical language focuses on special topics including: cancer medicine (oncology); radiology and nuclear medicine; pharmacology; and psychiatry.
MED220 Medical Office Efficiencies
Advanced access offers a new way of scheduling patient appointments so patients can be seen in a more timely way, including the same day. Topics include key indicators of advanced access; scheduling models; contingency plans; patient education; time management; scheduling strategies to support improved access; practice efficiencies; and office efficiencies.
M120 Medical Office Procedures
This course presents complete and accurate coverage of the basic skills needed to perform effectively as a health office administrative assistant (MOA) in today’s fast-changing work environment. Study includes the use of real-life examples and scenarios to make key concepts come alive. Students learn about ethics, the transition of offices towards electronic environments, as well as discussions of future trends towards the role of technology in the field of medical office administration. From the knowledge and skills learned in this course, students also begin one of their term projects – a medical office procedure manual – the ‘general’ section completed in this course, and an advanced practice, comprehensive manual that is constructed throughout the entire program and completed after the final practicum-work experience.
MAA140 Medical Transcription
Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will become familiar with the various letters and reports routinely dictated by medical professionals by being introduced to the process of medical transcription using actual dictated medical data, in different accents. With an emphasis on speed and accuracy, students utilize transcription equipment and a variety of reference materials to learn the proper formatting, sentence and paragraph structure, punctuation, spelling, and grammar used in reports.
MED240 Medical Transcription II
This advanced course is intended to enhance a student’s role as a transcriptionist in the medical field using their foundation work completed in Medical Transcription I and additional practice outside of classroom hours. The emphasis of this module continues to be speed and accuracy, as well as identifying areas a student needs to improve specifically based on their work experience (prior to study and after the first practicum). This course also reinforces their understanding of various medical documentation and the student should now be able to utilize transcription equipment and software while achieving perfection in their formatting, spelling, and use of grammar.
MED370 Mental Health Care
This course helps a student increase their knowledge of mental health issues and their confidence in working with patients with mental health problems.
ME7E Microsoft Excel 2010
This course covers Microsoft Excel 2010. This course will present the Microsoft Excel application interface, tools and features. You will learn about the fundamentals of spreadsheets, working with data, formatting cells, working with ranges of data and cells as well as applying functions and formulas to manipulate the data in the rows and columns of a spreadsheet. In addition, you will learn how to present tabular data in a variety of different chart formats.
MSW4 Microsoft Word
This course introduces the students to word processing with Microsoft Word 2013. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training, and assessments. The course starts with an overview of Microsoft Office 2013 where you will learn about the common features of the Office applications and file management fundamentals. The course then focuses on the core features of Microsoft Word where students learn proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates, footnotes and endnotes, and mail merges. Finally the course will explore the collaboration features of Word 2013 that allow users to share and collaborate on documents through the use of track changes, sharing, and reviewing and the use of SkyDrive.
MED199 MOA Practicum
This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable “real world” experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience. Students and practicum hosts are provided with a practicum “package” that outlines the expectations of both the student and the host that need to be met to have a successful outcome.
MED399 MOA Practicum - Work Experience II - Advanced Practice and Self-Reflection
This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable “real world” experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience. Students and practicum hosts are provided with a practicum “package” that outlines the expectations of both the student and the host that need to be met to have a successful outcome. In this second practicum of the program, the objectives of the work experience should focus on advanced practice topics and specialized medical offices and other healthcare settings (e.g. clinics, specialist’s office).
MED190 MOA Seminars
This course provides time for students to be introduced to various guest speakers from the medical profession, as well as visit relevant health care offices and facilities, in order to prepare for their practice education portion and their career as a Medical Administrative/Office Assistant. The course also includes First Aid, CPR and WHMIS.
SSS4 Student Success Strategies
Students will gain a better understanding of themselves through an exploration of their personal attributes, transferable skills and learning styles. This course will introduce techniques for time, conflict, and stress management and develop interpersonal communication skills. Fundamental study and motivation skills will be covered, preparing students to excel in their program of choice.
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