B1374 / Advanced Customer Service Skills
Through this module, students gain comprehensive skills based training. Students learn how to solve problems to build customer loyalty, attain profitability through customer satisfaction, lead and empower the service process, and direct marketplace acceptance and corporate growth.
CES4 / Career & Employment Strategies
This course builds on the skills learned in the Student Success Strategies course. It provides information on how to use the communication skills learned in order to make a successful presentation to a prospective employer. Students also learn how to uncover the hidden job market and identify employment opportunities. Self-assessment during this course allows students to identify their personal skills that are transferable to the workplace and to describe these skills to a prospective employer. Students are videotaped during a mock interview and participate in the analysis of their performance in the “interview”.
EBW4 / Effective Business Writing
The workplace of the twenty-first century demands excellent communications skills. The focus of this course is on learning writing techniques that ensure effective business communication.
H1404 / Compensation and Benefits
This module provides students with a background in developing and administering a compensation program. Students will learn how to choose an effective compensation program, how to understand the impact of the compensation program on staff, and how to affect change in the compensation structure.
H1204 / Leadership and Change
This module will give students the skills and knowledge necessary to resolve conflict in the workplace between individuals and between groups of individuals. Skills learned will include negotiation, communication, listening skills, problem solving, and decision making.
B1075R / Customer Relations and Interpersonal Skills
In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies and role-playing. Students will learn relevant theories of human behavior and how they may be applied to improve customer relations.
H1704 / Employment Legislation
This module gives student a background in the Employment Standards Act and Human Rights legislation.
FCMO / Fundamentals of Computers
This course presents an introductory look at Windows 7 and its interface, tools and features. You will learn about the fundamentals of navigating and personalizing the interface, organizing files and folders, using media devices, and searching for information. This course relies heavily on practical hands-on activities that allow you to learn the concepts by practicing them on a regular basis.
H1104 / Introduction to Human Resources
This module will introduce students to the role of the Human Resources officer and assistant, the expectations placed on the Human Resources department, and the ethical and legal issues relevant to Human Resources.
H1604 / Labour Relations
This module covers union history, managing in a union environment, the Human Resources Code, union relations, collective bargaining, and recent developments in labour relations.
MSE4 / Microsoft Excel
This course introduces the students to spreadsheets with Microsoft Excel 2013. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training, and assessments. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate the data. The course will then continue with more advanced topics such as performing quantitative analysis with logical, lookup, and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally, students will learn to handle large volumes of data with data sets and tables.
MSP4 / Microsoft PowerPoint
This course introduces the students to presentation development and design with Microsoft PowerPoint 2013. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training and assessments. The course starts with an overview of Microsoft PowerPoint 2013 where you will learn about the common views, features, tools and the environment of PowerPoint. The course then focuses on the core processes of development and design of robust PowerPoint presentations and enhancing the presentations with the rich media tools offered by PowerPoint. Students will learn to use the PowerPoint templates, outlines and themes to design the presentation and then populate the slides with the various content items such as images, shapes, WordArt, SmartArt transitions, and other enhancements.
MSW4 / Microsoft Word
This course introduces the students to word processing with Microsoft Word 2013. Relying very heavily on a hands-on practical training approach, students learn by doing through skills based simulations, training, and assessments. The course starts with an overview of Microsoft Office 2013 where you will learn about the common features of the Office applications and file management fundamentals. The course then focuses on the core features of Microsoft Word where students learn proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates, footnotes and endnotes, and mail merges. Finally the course will explore the collaboration features of Word 2013 that allow users to share and collaborate on documents through the use of track changes, sharing, and reviewing and the use of SkyDrive.
OSK4 / Office Skills
The daily routines of a modern business office are examined, and the skills necessary to assist in the smooth operation of the office are presented in this course. A variety of presentation methods may be used including lecture, discussion, role plays, case studies and work simulations.
H1004 / Organizational Behaviour
In this module, students will be introduced to the concepts of individual and group behaviour, the challenges of the workplace environment, how to manage groups and teams, how to maximize efficiency in the workplace, and how to manage change.
H1304 / Staffing
This module will deal with the role of the Human Resources department in attracting and retaining quality staff. The hiring process will be discussed in detail and the student will learn how to manage excess or shortage of staff.
SSS4 / Student Success Strategies
Students will gain a better understanding of themselves through an exploration of their personal attributes, transferable skills and learning styles. This course will introduce techniques for time, conflict, and stress management and develop interpersonal communication skills. Fundamental study and motivation skills will be covered, preparing students to excel in their program of choice.
H1504 / Training and Development
This module helps students understand the role and importance of training and development within an organization. Skills taught include needs analyses, designing a training program, conducting performance appraisals, and working within an existing training and development framework to maximize staff training potential.
HRP199 / Practicum
This module is for course credits but has no grade. Students will be placed in actual work paces related to their field of study and will be expected to act as a regular employee in order to gain the valuable real-world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.