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The Importance of Communication in a Healthcare Setting

RNs, LPNs and care aides gain important communication skills in college

Abbotsford, BC - May 12, 2010 - Communication in practical nursing is not only important, it's an essential component of healthcare environments. RNs, LPNs and care aides are intermediaries between one another, between staff and patients, and between patients and their families.

Building Communication Skills

Healthcare workers must exhibit both exceptional verbal and non-verbal communication skills. They must be able to cue into the patients needs, concerns and emotions that are expressed verbally, as well as those expressed non-verbally. Healthcare professionals can't expect all patients to be openly vocal with how they feel or what they need, and must use various communication techniques to get the needs of the patient met.

Patient Interaction

All healthcare professionals must have exceptional listening skills. If a healthcare worker is privileged enough to have a patient who is verbally open, they should take advantage of this and listen to the patient in an open manner. They must also ensure that they are courteous and friendly and ensure they are not judgmental of the patient. When interacting with a patient, an LPN, RN or care aide must be focused on the patient and their needs, and ensure that there is trust within the relationship.

Reading Body Language

Healthcare workers must not only use effective verbal communication skills, they must also be well-versed in non-verbal techniques as well. Touch can be used as an extremely useful tool, if used in an appropriate manner to help convey empathy. Body language and facial expressions are also important in letting the patient know the healthcare professional is genuinely interested in their health and well being. The Practical Nursing and Health Care Assistant diploma programs at Vancouver Career College both give students the verbal and non-verbal communication skills they need to help facilitate useful and appropriate relationships with patients. These healthcare programs also train students through practicum placements to use skills learned in the classroom on patients in an actual hospital setting.

Fill in the form to your right for more information on the Practical Nursing and Health Care Assistant programs at Vancouver Career College.

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